Can't change Confluence site logo

Stumper Dumpel January 9, 2024

Hi Dear Community,

after update Confluence to version 7.19.16 site logo has changed to default and when loading a new logo does not change.

1.png
I can save the uploaded image, but in general, it is not shown. After the first changes, I restored the default version and then tried again, but I could not do it.

2.png

Please can you help me understand what the problem is?

2 answers

0 votes
Steve Shaw
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 10, 2024

@Stumper Dumpel  If this is occurring in a test enviro, I'd suggest giving safe mode a try and then try the logo change https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html to rule out any interference from an out of date third party plugin.  

Stumper Dumpel January 11, 2024

Hi @Steve Shaw ,
I tried safe mode and also disabling apps manually, but that didn't help. Error with changing site logo remains.

0 votes
Nikola Perisic
Community Leader
Community Leader
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January 9, 2024

Hello @Stumper Dumpel ,

Make sure that logo is not bigger than 48px. Also have you checked the dev console of the browser that you are using for some errors?

BR,

Nikola

Stumper Dumpel January 9, 2024

@Nikola Perisic Hi!

Logo size 20x46.
There are errors in the browser console, but how can you figure out which errors may relate to the logo?

3.png

Also, if you reset the favicon, the new icon will not load.

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 9, 2024

Hi @Stumper Dumpel ,

Make sure that logo is both and in width to max of 48px. Another question, are you hosting this server locally?

Stumper Dumpel January 9, 2024

@Nikola Perisic ,

I made random logo 48x46, nothing has changed.
Test logo ->logo.png

4.png

Yes, local server.

 

upd. "The height of the logo image will be constrained to a maximum of 48 px." - It says that the height should be 48px, but it still doesn't work.

James Ponting
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 9, 2024

Hi @Stumper Dumpel

My team took a quick look at this one and couldn't reproduce it with a stock Confluence installation.

Can you please reach out to our Support team via https://support.atlassian.com so they can help you investigate the issue?

Thanks,
James Ponting
Engineering Manager - Confluence Data Center 

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Lebedyan
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May 7, 2024

Hello @James Ponting @Stumper Dumpel 

I am facing exactly the same problem, please could you tell me if there is a solution?

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