Can't access Confluence

Hello, I have a problem with accessing Confluence: when I launch Confluence in a browser, the only thing I see is a white / blank page or an error. 

In the log files also appeared the error:

2014-12-15 11:20:20,898 WARN [com.mchange.v2.async.ThreadPoolAsynchronousRunner$PoolThread-#2] [mchange.v2.resourcepool.BasicResourcePool] run com.mchange.v2.resourcepool.BasicResourcePool$AcquireTask@1491c5d -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (30). Last acquisition attempt exception: 
java.sql.SQLException: Login failed for user 'confluenceuser'.

We're using a VM with a MS SQL 2003 R2 Express Server.

 

2 answers

1 vote

Hi Daniel,

This is a database connection error. As far as I know, this can happen if you have some database password policy or the connection string to the database is incorrect.

1) Check the database password policy and deactivate it if necessary for confluence database user.

2) Check the connection string on confluence.cfg.xml file for the database. If you are using a dynamic port, I suggest to use a static one as well.

Cheers,

Rodrigo

Hi Rodrigo, first off, thanks for your answer. We tried to change / deactivate the password, but it didn't help. In the confluence.cfg.xml there's written: property name="hibernate.connection.url">jdbc:jtds:sqlserver://localhost:1433/confluence</property> So I guess it's a static port (?). Regards, Daniel.

Hi Rodrigo,

 

first off, thanks for your answer. We tried to change / deactivate the password, but it didn't help.

In the confluence.cfg.xml there's written:

 

property name="hibernate.connection.url">jdbc:jtds:sqlserver://localhost:1433/confluence</property>

 

So I guess it's a static port (?).

Regards, Daniel.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Tuesday in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

391 views 17 9
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you