Can not change diagram

Hi, 

I´m trying to make changes in a diagram and I can´t. The page is in blank.

Can´t edit any diagram of my space.

Example, 

https://kantarmedia.atlassian.net/wiki/spaces/KMSPO/pages/140480215/2.+MAPA+RECURSOS+T+CNICOS+PRODUCCI+N+PRENSA

Best regards, 

Luis 

3 answers

0 votes

Which diagramming add-on is it?  Are you fully paid up in your my.atlassian account?Can you try another browser?Can other users edit?

Hi Nic,

Thanks for the reply.
The Confluence service is paid by my company, I imagine they are in the day with the payment.
We have edited any page and any diagram in the past daily. The diagrams are Gliffy type. But this week, we have tried several browsers and different users and we can not. It is as if the add-in for editing is not active and the page is blank. Do not load the tools to edit.

We can edit and change other pages that do not have Gliffy diagrams.

Greetings from Spain.

One more thing.

Neither, we can not create new Gliffy diagrams.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 11, 2018 in Confluence

What are your project planning tips?

Hello Community,  Jessica here from the Confluence product marketing team! Today I wanted to get your takes on project planning –– what works, what doesn’t, how do you know if you’re doing it r...

258 views 1 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you