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Dear all!

We have freshly installed Confluence 4.1.3 in our company and when I try to "copy / paste" an image from a picture editor or from a screenshot tool I only do see a red rectangle showing "broken image" with FF 10. If I use IE8 I do not even see anything when using right mouse "Paste" or CTRL-V.

As Confluence is advertised with "it just works" I assume that some settings are missing?

Anyone an idea?



11 answers

1 accepted

6 votes
Answer accepted
Joe Clark Atlassian Team Feb 02, 2012

Hi Christian,

It looks like this feature is not working with the latest Firefox update (FF 10). I've just created a bug report for you here:

You can vote for the issue and/or watch the issue to be notified of its progress.

Thanks Joseph.

Just out of curiosity, are there any plans to reduce those compatibility issues? I mean Firefox is throwing out a major release every few weeks and every time it seems to have a major impact on some core functionalities in Confluence. I will be updating a customer's Confluence instance today, happy that drag&drop of attachments (with FF 7, 8 and 9) is working again since 4.1.3 and now I have to tell those people (again) not to upgrade their Firefox. Since not every company has a centralized software distribution it's almost impossible to avoid that people randomly update their browsers... Could Atlassian give out some advice on a regular basis on which should be the current "browser of choice"? Thanks anyway.

Cheers Christian

P.S. If I was searching for this bug in JIRA I would probably look in the "Browser Support" Component.

Joe Clark Atlassian Team Feb 12, 2012

(The bug triager has now added the browser support component :-) )

We're still looking at ways we can improve our current problems with Firefox version incompatibilities. The decision by Mozilla to release new versions so frequently has really been a curve-ball for us (and I imagine for others as well). At this stage, I think the best thing to do would be to add a watch to our Supported Platforms document - which should be kept reasonably well up-to-date.

Still happens even now Feb 2017, and in Chrome you can't even paste an image any more.  Version 56.0.2924.87 (64-bit)

Having the same issue as described by Seth anyone know how to resolve it?

Same to me. Chrome can't even paste from memory and both safari and safari technology preview show the broken image error after publishing the page. The workaround to first save every item before uploading it is extremely slow. Please get this issue fixed Atlassian.

Still same issue here for IE 11 and also Chrome 59.0.3071.115 (64-bit)

Just updated to 59.0.3071.115... same Issue

I'm getting the same symptoms as Arthur Vogel reported in March. I'm using Safari Version 11.0 (13604.1.31.2) on macOS High Sierra

Lack of this core functionality to copy/paste images creates very bad customer experience of using Confluence as a product on a daily basis.

Uploading images one by one is not acceptable in 2018.

Atlassian, please fix this issue which was reported and is dated back to 2012.


Thank you!

I don't understand why this question has an "accepted answer". I tried Edge, Chrome, and Firefox and couldn't copy and paste images.

Because the bug report answered the question, six years ago.

have it with chrome  50.0.2661.94 m

(... experiencing same issue in Firefox now, June 2013)

Experiencing same issue in Firefox, July 2013.

Oddly enough, this feature was working on Friday, now it's Tuesday and Firefox must have updated over the weekend... still working perfectly in Chrome and totally non-functional in IE8.

Same issue here as well. If I copy and paste the image in Chrome and save, the image displays in IE and Firefox fine but copying and pasting an image in firefox causes it to display 'broken image' instead.

0 votes
Joe Clark Atlassian Team Jul 09, 2013

To those of you who are re-experiencing this problem with recent versions of Firefox (Firefox 22.x), the bug report for this problem is here:

Only way around this is cludgey... Save your image as a jpg, then upload image into Confluence. Direct paste from memory, which wroked in the past, now fails in all browsers...

We use FF25 and it doesn't work there as well.
Same problem with IE8.

When will this topic be solved?

Joe Clark Atlassian Team Feb 12, 2014

Hi Jan. As you can see in the linked JIRA issue ( it was fixed in Confluence 5.2.4.

If you are still experiencing this problem you can create a new bug report on

0 votes

Broken for me in Chrome 72 and copy/pasting data-uri images

0 votes
Sean Shannon I'm New Here Thursday

I think it depends on how the clipboard represents the data.  I had an image in Powerpoint that I copied and pasted, and it didn't work.  Then I used the window Snipping Tool, and when I pasted, a progress bar appeared, and it worked fine.

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