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Backup confluence with error


I'm trying to manual backup my confluence through General Configuration > Backup & Restore but I'm getting the following error(s):

com.atlassian.confluence.importexport.ImportExportException: Couldn't create export directory /var/atlassian/application-data/confluence/temp/xmlexport-20200326-132609-355 at com.atlassian.confluence.importexport.impl.AbstractExporterImpl.createExportDirectory( at com.atlassian.confluence.importexport.impl.AbstractExporterImpl.createAndSetExportDirectory( at com.atlassian.confluence.importexport.impl.AbstractXmlExporter.doExport( at com.atlassian.confluence.importexport.impl.FileXmlExporter.doExportInternal( at com.atlassian.confluence.importexport.impl.FileXmlExporter.doExport( at com.atlassian.confluence.importexport.DefaultImportExportManager.doExport( at com.atlassian.confluence.importexport.DefaultImportExportManager.exportAs( at sun.reflect.GeneratedMethodAccessor4723.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke( at java.lang.reflect.Method.invoke( at 


Can somebody please help me to resolve this issue?




1 answer

1 vote

I'm guessing the service account that runs Confluence on your Linux server doesn't have access to 


and so it can't create the directories/files needed to perform the backup.



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