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BUG: Broken image error occurs periodically.

Broken image error occurs periodically.

Often the file disappears from the page attachments.

Sometimes, when the broken image reappears in the attachments.


The error gets very intense when there are more than 10 images on the page.

2 answers

0 votes
Peter Bengov Community Leader Sep 16, 2020

Hi @Przemysław Dominik Gacia can you please share screenshots? Is it always the same pages and other pages are looking OK? 

Please hover over the attachments to see what are their path/link, if they have any. 

0 votes
Diego Atlassian Team Sep 17, 2020

Hello @Przemysław Dominik Gacia !

As I understand, images that were previously attached are broken and, from time to time, are not listed under the attachments list.

With this behavior in mind, I would like to ask you a few questions. Here we go:

  1. Is this happening in recently created pages?
  2. Is this affecting pages that already exist for a long time?
  3. Is this happening with multiple image formats, such as PNG or JPG?
  4. Is this affecting other types of file?
  5. Is there any kind of error present when images are broken?
  6. Are the affected images name using special characters?
  7. Would it be possible for you to share screenshots of the situation that you are facing?

Just a disclaimer about the screenshots we asked you to take. It is important not to disclose any sensitive information with them because our community is an open space. Everyone can see everything that is posted here.

Let us hear from you!

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