Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,465,859
Community Members
 
Community Events
176
Community Groups

BUG: Broken image error occurs periodically.

Broken image error occurs periodically.

Often the file disappears from the page attachments.

Sometimes, when the broken image reappears in the attachments.

 

The error gets very intense when there are more than 10 images on the page.

3 answers

I am experiencing the same issue.

Feels to be for older articles?Screen Shot 2021-10-21 at 11.02.01 am.png

0 votes
Diego Atlassian Team Sep 17, 2020

Hello @Przemysław Dominik Gacia !

As I understand, images that were previously attached are broken and, from time to time, are not listed under the attachments list.

With this behavior in mind, I would like to ask you a few questions. Here we go:

  1. Is this happening in recently created pages?
  2. Is this affecting pages that already exist for a long time?
  3. Is this happening with multiple image formats, such as PNG or JPG?
  4. Is this affecting other types of file?
  5. Is there any kind of error present when images are broken?
  6. Are the affected images name using special characters?
  7. Would it be possible for you to share screenshots of the situation that you are facing?

Just a disclaimer about the screenshots we asked you to take. It is important not to disclose any sensitive information with them because our community is an open space. Everyone can see everything that is posted here.

Let us hear from you!

0 votes

Hi @Przemysław Dominik Gacia can you please share screenshots? Is it always the same pages and other pages are looking OK? 

Please hover over the attachments to see what are their path/link, if they have any. 

Not the original poster but we're also seeing this in long pages with lots of images. This page has 17 attachments, not all of which are used on the page:

211028093731-201.png

When editing this page, the image shows successfully:

211028093841-157.png

The noted file exists in the attachments list and is viewable:

211028094001-781.png

Clicking on the link of the image from attachments successfully shows the image. If I cut/paste the image in edit mode and re-publish this does not fix the issue. If I remove the image in edit mode and re-upload *the same exact copy that I get from attachments* it starts to show again.

This is a major issue for two reasons:

1. There is no way to tell where/on which pages this is happening

2. The fix appears to be quite laborious

To be clear, this is happening to **some** images on **some** pages. Even on a single page it seems random as to which images will be affected and which won't.

Owen Wallis Atlassian Team Oct 27, 2021

Hi @Krzysztof Kot is this Confluence Cloud or Server? I work on the Cloud team and don't recall seeing the 'Broken image' tag before on the new Editor. Normally it shows as 'Failed to load'.

If you are on Cloud where are you copying and pasting the file from? Is at external source, a page with restrictions?

We are on a cloud instance. The page noted above is in the legacy editor too.

Owen Wallis Atlassian Team Oct 27, 2021

Understood, unfortunately my team only supports the new editor experience.

Do you have the same issue in the new editor with the same page?

Although I'm assuming there are reasons why you've not converted the page to the new editor.

One option might be to download the files and re-upload (rather than copy and paste). I know the old editor allows referencing files from restricted pages - so that could be what is happening here.

Haven't noticed this in the new editor as the majority of these pages are in the legacy editor. Conversion has not been undertaken at this stage due to the sheer amount of work this would involve so it's a little disheartening to hear it's our only option.

Good thought on referencing files in restricted spaces and we have seen that previously too but it has been ruled out as a cause in this instance.

Owen Wallis Atlassian Team Oct 27, 2021

Hmm, perhaps something to do with the copy and paste action then?

Where are you copying the files from?

Not a great workflow solution (sorry) but might be download then re-upload is your best bet.

We just upgrade to the DC and we have the same issue !!!!   us there a fix for that?

We haven't found one outside of converting affected pages to the new editor as this comes up :(

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS

Atlassian Community Events