BAD_REMOTE_IP; Request not allowed from IP address: {0}; [""]class com.atlassian.confluence.extra.jira.TrustedAppsException

JIRA instance is configured to run behind the proxy configuring with f5.

I do not know from where this IP is referring as I have not set in the application links configuration.

I have checked the below kb article and set the proxy IP in the incoming authentication section of application links, refreshed cache and restarted confluence but it is still giving me same exception.

None of the confluence gadgets are working.

How to resovle this?

1 answer

This widget could not be displayed.

That IP address is the other one you need to add to the list - ALL of the proxy IPs should be listed in the match box, not just one of them

I have added this IP also and tested but I got same error message on UI and also the gadgets are broken

In the incoming authentication section of confluence application links, i have added the three ip addressed in the IP Patterns text box (this is JIRA ip) (thisis proxy ip)

Hi Atlassians, Any help please?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Tuesday in Confluence

Add-on evaluation with confluence templates

Atlassian market place contains number of Apps/Addons which improves the capability of out of the box Atlassian products. It is good to follow a plugin evaluation process before install add-ons. So t...

105 views 12 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you