Atlassian companion encoding issue

[Михаил Малиновкин]

Hi all,

we update confluence from 6.5.1 to 6.11.2. Now when we edit xlsx files with new functional - atlassian companion we have encoding problems in the comments. we see encoding problems when use confluence macros "attachments" on page.

[Sattesh M · Accepted solution]

This turns out to be a bug with the Translation where when the user's profile language is set to anything other than English, the sentence, "Uploaded from Companion app", is not translated properly.

• CONFSERVER-56469 - "Uploaded from Companion app" not translated to other supported languages.

Hope that helps!

Cheers,
Sattesh

[Shannon S]

Hi Michael,

It appears that this same case was reported via your System Administrator to our support team.

We're currently gathering information about your issue, and will reply via the support case.

Please feel free to update this question once it's resolved with the proper solution so that we can help users in the future to correct the same issue.

Regards,

Shannon

[Михаил Малиновкин]

Hi all.

Thanks for your answers. I (System Administrator) created ticket to atlassian support.

We will wait solving this issue in the next releases.

I noticed one more bug (maybe) - when i create support.zip from Troubleshooting and support tools i see this image

File was created on filesystem, but this process is still working for an hour and more and not ending... Because of that i can download support.zip file only from confluence server. It is very uncomfortable. This happens with any choice of different logs