I am working on setting up a trial account for JIRA/Confluence/Service Desk and every time I hit upon a problem that I can find no answer on my own I create a level 4 ticket and wait...right now I have waited 24 hours.
I need to get these services up and running so my team heads can try them out before moving over to Cloud from Server but these long delays and killing me.
Sould I be creating the tickets at I higher level?
Is there some othere avanue for support?
I would be very happy to help you here on the Community site. What are some of the obstacles you are running into?
They are experiencing a high ticket volume in Cloud support. Our SLA for level 4s is 24 hours, but installation questions are appropriately entered as L4 so I think you are doing the right thing.
According to your support ticket you are running into a bug that makes the import seem like it didn't complete when it did - they are going to verify that it completed.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Community, Jessica here from the Confluence Product Marketing team! July’s community challenge is all about sharing pictures — and as an extension of our first post on what ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs