I love Atlasssian Cloud, but I love the Composition add-on from ServiceRocket even more.
Are there any plans to make the Composition add-on from ServiceRocket available for Atlasssian Cloud?
Why is this add-on not available? Was this an Atlasssian decision or a ServiceRocket decision.
Not being able to use this add-on has me reconsidering my investment in Atlasssian Cloud. I'd like to know the direction and timing so that I can make the best decision here.
A happy (and yet frustrated) customer
I can't speak for who makes the decision - Atlassian Cloud need to commit to supporting a type 2 addon on Cloud, and ServiceRocket would have to jump through all the hoops to persuade Atlassian to support it. I have no idea about that conversation!
But, at this year's AtlasCamp, Atlassian made it quite clear that Connect addons are the future, and there was a strong implication that no more "type 2" addons are going to be added to Cloud. At a glance, Composition (like the addons I've written) relies too much on parts of the API that are not (yet) available to Connect addons. I do not know if ServiceRocket are intending to make a Connect version of Composition though.
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