Applicationlink between JIRA and Confluence not working


I am trying to create an applicationlink between JIRA and Confluence. It is not working as expected.

  1. I logged in to JIRA as admin
  2. I added a new application link.
  3. Provided the confluence URL.
  4. Pressed the "next" button.
  5. In the nextpage provided the application name and application type as Confluence
  6. The application link created without the incoming and outgoing authentication as none.
  7. I went to the configuration
  8. Enabled the out going the configuration
  9. Now clicked the incoming configuration
  10. In the trusted application provided the ip pattern like 10.250.*.*
  11. Provided the URL as the JIRA URL
  12. COnnection Timeout set to 100000
  13. I am now getting error "Unable to retrieve the application's certificate: Connection refused"

Can you please help me?

Bibhu Mishra

Xactly Corporation

3 answers

I seem to have the same problem. Is there a solution for this?

I'm also having the same problem :(

The same problem, Is there some full and sorted step-by-step instructions? It's so surprising why there is no some kind of instruction with SSL supported atlassian products

0 vote

Hi Bibhu,

Are you trying to make an application link between an OnDemand application and a local running application?


We have the JIRA as well as the Confluence running locally on the same server. It is not an on Demand.

0 vote

Are you using an https url? If so, you will have to import the target application's public certificate into the Java keystore of the source app.

See for similar stuff. It is the same principle.

No, I am not using the https URL.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

2,932 views 27 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you