Application Link with JIRA is working but not showing up in Confluence

Hello, we are connecting Confluence to JIRA via Application Links. Link is working fine, however, link is not showing up under Application Links in Confluence (showing up fine in JIRA). This means that if we want to delete/edit application link, we need to do it manually via database. How can this be resolved so that we could manage our Application Link via UI?

Details
Atlassian Confluence 5.8.5

Application Links page in Confluence:

image2016-10-26 10:55:46.png

JIRA 7.2.2

Application Links page in JIRA:

image2016-10-26 11:1:49.png

AppLink Settings

Port: 81

Outgoing/Incoming Authentication: OAuth (Impersonation)

3 answers

0 votes

First double check that the Applink is indeed connected from JIRA to the Confluence instance in question (and not to a test clone of the instance). Failing that, contact support (https://support.atlassian.com/servicedesk/customer/csp), they can provide you with the queries to delete the Applink from the database.

Same here. After removing the application link from the database using this method recommended by Atlassian, I recreated it. It started working well and it's displayed on JIRA, but not on Confluence, just as your screenshot.

I have manually deleted link on Confluence and then deleted it on JIRA via UI. After that I recreated the link from Confluence side using internal URLs (not the proxy ones) and it resolved the issue.

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