Application Link - Confluence & JIRA - Double login


We have confluence and JIRA installed on the same server, with users directories coming from Atlassian crowd.

Application links between the two have been created successfully.

Is it possible so the user already logged into confluence does not have to log in twice? We want users to be able to access service desk without having to log in multiple times.

Here is how it is working now:

1) User logs into confluence

2) User clicks on link in confluence to JIRA service desk customer portal URL in new window

3) User is prompted to log into JIRA

Thank you,


1 answer

1 accepted

0 votes
Answer accepted

That's SSO - log into one SSO aware system and you don't need to log into any others.

Atlassian products (in fact, most software) simply doesn't do that off-the-shelf. But there are several products that enable it. The most obvious one here is Atlassian's Crowd - if you move to using that for handling your Jira and Confluence (and other) users, then you'll find SSO becomes almost as simple as ticking "yes, do SSO in that application"

There are other solutions out there - Crowd only has connectors to some user directory systems, and if you're not using one it talks to you might struggle to integrate. Rather than have me blather on at length about options, it might be easier to ask you what you're using for a user directory now and go from there?

Hi Nic,

We are using crowd to authenticate the same users to both confluence and jira.

Crowd has a Microsoft Active Directory conector get users from AD.



Thanks Nic - I really thought this what the application link was for, but it appears we missed the step about changing the authenicator in JIRA/confluence after we added the crowd directories.

I'll try it out soon.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

863 views 2 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you