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Anyone get the GraphQL error when adding a Label on a page


Trying to add a lable to a page for use as a Knowledge Article. I often get this error. GraphQL error: Unexpected HTTP status: 500. Image below. GraphQL error image.jpg

3 answers

0 votes

Hello Mark,

Welcome to Atlassian Community!

The error that you are facing appears to be a known bug where if we click on "Add" without any text on the dialogue or without clicking on the "Create" label first, it will show the GraphQL error.

Please, click on "This affects my team" and also watch to receive updates.

For new labels, please, make sure to click on Create "label-name" first.

Screen Recording 2020-12-30 at 01.46.03 PM.gif


0 votes
Daniel Ebers Community Leader Dec 30, 2020

If this is only happening when assigning labels and you do not have any specific App that manages labels than this would be an indicator something on Jira Cloud backends would be wrong.
In case the error persists this is something Atlassian support should look into.
It's a bit tricky as you are on a Free plan that is only entitled to Community support but this kind of annoying error should get sorted out.

Is it still happening now?

For me yes I encounter to as of Jun 2022

Hi @Mark Burgess 

Welcome to Community! Have you looked at the developer console to see where the GraphQL error is pointing to? That will give us a much clearer indication of what's going wrong. Moreover, using a HTTP analyser would be more effective to diagnose the problem in this situation.

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