Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Anyone get the GraphQL error when adding a Label on a page Edited

Trying to add a lable to a page for use as a Knowledge Article. I often get this error. GraphQL error: Unexpected HTTP status: 500. Image below. GraphQL error image.jpg

3 answers

0 votes
Prince Nyeche Community Leader Dec 30, 2020

Hi @Mark Burgess 

Welcome to Community! Have you looked at the developer console to see where the GraphQL error is pointing to? That will give us a much clearer indication of what's going wrong. Moreover, using a HTTP analyser would be more effective to diagnose the problem in this situation.

0 votes
Daniel Ebers Community Leader Dec 30, 2020

If this is only happening when assigning labels and you do not have any specific App that manages labels than this would be an indicator something on Jira Cloud backends would be wrong.
In case the error persists this is something Atlassian support should look into.
It's a bit tricky as you are on a Free plan that is only entitled to Community support but this kind of annoying error should get sorted out.

Is it still happening now?

0 votes

Hello Mark,

Welcome to Atlassian Community!

The error that you are facing appears to be a known bug where if we click on "Add" without any text on the dialogue or without clicking on the "Create" label first, it will show the GraphQL error.

Please, click on "This affects my team" and also watch to receive updates.

For new labels, please, make sure to click on Create "label-name" first.

Screen Recording 2020-12-30 at 01.46.03 PM.gif

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
Community showcase
Published in Confluence

Announcing Team Calendars in Confluence Data Center

Hi Community! We're thrilled to share that Team Calendars for Confluence is now a built-in feature for Confluence Data Center releases 7.11 and beyond.  A long time favorite,  Team Cale...

59 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you