Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Anyone facing issue with loading of gliffy diagrams on Confluence

Smriti Tiwari
Smriti Tiwari July 10, 2020

For past few weeks I am getting error of session expired or page not loaded properly in Confluence. In this case the gliffy diagrams do not load properly and colors are also distorted with ? being displayed. I am unable to even create gliffy diagrams properly. Can anyone help please?

Answer
Watch
Like Be the first to like this
615 views

1 answer

0 votes
Samie Kaufman - Your Gal at Gliffy
Samie Kaufman - Your Gal at Gliffy
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
July 10, 2020

Hi Smriti!

I haven't seen anyone report a similar issue yet, so I don't have a quick troubleshooting list for you. Do you mind reaching out to our support folks at support@gliffy.com?

If you can provide them with any screenshots of the color distortion, that would be really helpful! Providing details on your environment (looks like Confluence Cloud based on the tags here!) and browser up front helps them assign everything more quickly.

Thanks for your help — we'll get this solved for you!
Samie

View More Comments
Smriti Tiwari
Smriti Tiwari July 10, 2020

Thanks Samie. I will reach out to the support team with the required details. 

 

Regards,

Smriti

Like • # people like this
Reply

Suggest an answer

Log in or Sign up to answer
Confluence
Confluence
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events

    See all events