Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Anonymous can not view the emoji in our product manual

We use confluence to provide the how to article to our customers.

Recently we got complains about not being able to view the manual correctly.

The first image is what our article supposed to look and next image is our customer seeing.  

You can see the emoji breaks.  

We use emoji to indicate the icon and button.  Could you give us a solution to this???



confluence.pnghelp 2.png

1 answer

0 votes
Flavien Gache Community Leader Oct 28, 2020

Hello :)

Maybe it is because the option is disabled in your clients settings.

You can try this with your client.

1) Tell them to click on their profile photo on the top right hand corner, then on settings.

2) Tell them to select enable. That might be the different setting between your profile and theirs.

I am not sure of this so tell me if it worked. ;)

Thank you Falveien!!

Since we use our space as our customer help desk, it is set public and anonymous can have access to it.  So our customers do not need to log in; first of all, they do not have an account with Atlassian.
Therefore, they do not have a profile photos and they can not have any access to setting.

Thank you for sharing your idea.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence Cloud

Get to know the Confluence team!

Go “behind the screen” to meet some of the Confluence Cloud team. In this video series, we tackle some of the hard-hitting questions you never knew you wanted the answer to!  Meet some of the ...

236 views 0 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you