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Allow logged in users, who do not have confluence licenses, permission to comment on KB articles.

Laura McDonald June 28, 2023

I have created a space in Confluence for knowledge base (KB) articles. There is a defined group of people who have confluence licenses and are able to edit these KB articles. 

This Confluence space is connected to a Jira Service Management portal which has given access to all logged in users to view the KB articles, and Only Confluence Users can edit the KB (the only other option for edit is allowing agents and admins to edit content). 

I would like all logged in users to be able to leave comments on the KB articles. Is there a way to do this without granting the entire organization Confluence licenses.

 

1 answer

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 18, 2023

@Laura McDonald I believe you could set the space up to be open to anonymous access and then users could leave comments on the space pages.  https://support.atlassian.com/confluence-cloud/docs/make-a-space-public/ This would make it open to everyone.

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 11, 2024

@Laura McDonald if this was helpful can you please accept this answer? 

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