After server reboot confluence won't respond

[Deleted user]

We have rebooted the web host for Jira and Confluence. Jira is up and running but confluence won't respond. I have tried to connect to the web service remotely and locally on the server.

The following is from the log file

2018-06-04 08:50:53,444 WARN [Gemini Blueprint context shutdown thread1] [expose.jmx.schedule.JmxInstrumentSchedulerImpl] destroy atlassian-instrumentation-jmx expose scheduler stopped.
2018-06-04 08:50:55,286 ERROR [AtlassianEvent::CustomizableThreadFactory-4] [confluence.macro.browser.DefaultMacroMetadataManager] buildMacroMetadata Error getting data from MacroMetadataProvider,
org.eclipse.gemini.blueprint.service.importer.ServiceProxyDestroyedException: service proxy has been destroyed
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceDynamicInterceptor$ServiceLookUpCallback.doWithRetry(ServiceDynamicInterceptor.java:102)
at org.eclipse.gemini.blueprint.service.importer.support.internal.support.RetryTemplate.execute(RetryTemplate.java:81)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceDynamicInterceptor.lookupService(ServiceDynamicInterceptor.java:448)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceDynamicInterceptor.getTarget(ServiceDynamicInterceptor.java:410)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)
at com.sun.proxy.$Proxy636.getApplicationLinks(Unknown Source)
at com.atlassian.gadgets.renderer.internal.http.AppLinksWhitelist.appLinks(AppLinksWhitelist.java:32)
at com.atlassian.gadgets.renderer.internal.http.AppLinksWhitelist.allows(AppLinksWhitelist.java:27)
at com.atlassian.gadgets.renderer.internal.http.DelegatingWhitelist$WhitelistAllows.apply(DelegatingWhitelist.java:44)
at com.atlassian.gadgets.renderer.internal.http.DelegatingWhitelist$WhitelistAllows.apply(DelegatingWhitelist.java:36)
at com.google.common.collect.Iterators.indexOf(Iterators.java:778)
at com.google.common.collect.Iterators.any(Iterators.java:684)
at com.google.common.collect.Iterables.any(Iterables.java:623)
at com.atlassian.gadgets.renderer.internal.http.DelegatingWhitelist.allows(DelegatingWhitelist.java:29)
at com.atlassian.gadgets.renderer.internal.http.WhitelistAwareHttpClient.validateRequestTargetAgainstWhitelist(WhitelistAwareHttpClient.java:97)
at com.atlassian.gadgets.renderer.internal.http.WhitelistAwareHttpClient.execute(WhitelistAwareHttpClient.java:48)
at com.atlassian.gadgets.renderer.internal.http.ShindigApacheClientAdapter.execute(ShindigApacheClientAdapter.java:41)
at com.atlassian.gadgets.renderer.internal.http.HttpClientFetcher.fetch(HttpClientFetcher.java:47)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.fetchBundle(DefaultMessageBundleFactory.java:138)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getNestedBundle(DefaultMessageBundleFactory.java:111)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getBundle(DefaultMessageBundleFactory.java:79)
at org.apache.shindig.gadgets.variables.VariableSubstituter.substitute(VariableSubstituter.java:47)
at com.atlassian.gadgets.renderer.internal.GadgetSpecFactoryImpl.getGadgetSpec(GadgetSpecFactoryImpl.java:127)
at com.atlassian.gadgets.renderer.internal.GadgetSpecFactoryImpl.getGadgetSpec(GadgetSpecFactoryImpl.java:83)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)
at com.sun.proxy.$Proxy2000.getGadgetSpec(Unknown Source)
at com.atlassian.confluence.plugins.gadgets.metadata.GadgetsMacroMetadataProvider.getGadgetSpecs(GadgetsMacroMetadataProvider.java:208)
at com.atlassian.confluence.plugins.gadgets.metadata.GadgetsMacroMetadataProvider.getMacroMetadata(GadgetsMacroMetadataProvider.java:95)
at com.atlassian.confluence.plugins.gadgets.metadata.CachingGadgetsMacroMetadataProvider.loadOnMiss(CachingGadgetsMacroMetadataProvider.java:182)
at com.atlassian.confluence.plugins.gadgets.metadata.CachingGadgetsMacroMetadataProvider.lambda$getData$1(CachingGadgetsMacroMetadataProvider.java:141)
at com.atlassian.vcache.internal.core.metrics.TimedSupplier.get(TimedSupplier.java:32)
at com.atlassian.vcache.internal.legacy.LegacyJvmCache.lambda$get$4(LegacyJvmCache.java:52)
at java.util.Optional.orElseGet(Optional.java:267)
at com.atlassian.vcache.internal.legacy.LegacyJvmCache.get(LegacyJvmCache.java:50)
at com.atlassian.vcache.internal.core.metrics.TimedLocalCacheOperations.get(TimedLocalCacheOperations.java:64)
at com.atlassian.confluence.plugins.gadgets.metadata.CachingGadgetsMacroMetadataProvider.getData(CachingGadgetsMacroMetadataProvider.java:141)
at com.atlassian.confluence.macro.browser.DefaultMacroMetadataManager.buildMacroMetadata(DefaultMacroMetadataManager.java:144)
at com.atlassian.confluence.macro.browser.DefaultMacroMetadataManager.onPluginFrameworkStartedEvent(DefaultMacroMetadataManager.java:72)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:40)
at com.atlassian.confluence.event.ConfluenceListenerHandlersConfiguration$TimingListenerHandler$1$1.invoke(ConfluenceListenerHandlersConfiguration.java:69)
at com.atlassian.confluence.event.ConfluenceEventDispatcher$VCacheRequestContextRunnableFactory$1.lambda$run$0(ConfluenceEventDispatcher.java:93)
at com.atlassian.confluence.vcache.VCacheRequestContextOperations.lambda$doInRequestContext$0(VCacheRequestContextOperations.java:50)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContextInternal(VCacheRequestContextManager.java:87)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:71)
at com.atlassian.confluence.vcache.VCacheRequestContextOperations.doInRequestContext(VCacheRequestContextOperations.java:49)
at com.atlassian.confluence.event.ConfluenceEventDispatcher$VCacheRequestContextRunnableFactory$1.run(ConfluenceEventDispatcher.java:93)
at com.atlassian.confluence.event.ConfluenceEventDispatcher$1.run(ConfluenceEventDispatcher.java:61)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
2018-06-04 08:51:06,476 WARN [synchrony-interop-executor:thread-1] [plugins.synchrony.bootstrap.DefaultSynchronyProxyMonitor] pollHealthcheck Could not ping the synchrony-proxy [http://127.0.0.1:8090/synchrony-proxy/healthcheck]: {}
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.socketRead(SocketInputStream.java:116)
at java.net.SocketInputStream.read(SocketInputStream.java:171)
at java.net.SocketInputStream.read(SocketInputStream.java:141)
at org.apache.http.impl.io.SessionInputBufferImpl.streamRead(SessionInputBufferImpl.java:137)
at org.apache.http.impl.io.SessionInputBufferImpl.fillBuffer(SessionInputBufferImpl.java:153)
at org.apache.http.impl.io.SessionInputBufferImpl.readLine(SessionInputBufferImpl.java:282)
at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:138)
at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:56)
at org.apache.http.impl.io.AbstractMessageParser.parse(AbstractMessageParser.java:259)
at org.apache.http.impl.DefaultBHttpClientConnection.receiveResponseHeader(DefaultBHttpClientConnection.java:163)
at org.apache.http.impl.conn.CPoolProxy.receiveResponseHeader(CPoolProxy.java:165)
at org.apache.http.protocol.HttpRequestExecutor.doReceiveResponse(HttpRequestExecutor.java:273)
at org.apache.http.protocol.HttpRequestExecutor.execute(HttpRequestExecutor.java:125)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:272)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)
at com.atlassian.confluence.plugins.synchrony.bootstrap.DefaultSynchronyProxyMonitor.pollHealthcheck(DefaultSynchronyProxyMonitor.java:81)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
2018-06-04 08:51:22,508 ERROR [localhost-startStop-4] [internal.util.concurrent.RunnableTimedExecution] execute Closing runnable for context NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassian.confluence.plugins.confluence-mobile-plugin, config=osgibundle:/META-INF/spring/*.xml) did not finish in 10000ms; consider taking a snapshot and then shutdown the VM in case the thread still hangs
2018-06-04 08:51:24,216 INFO [Gemini Blueprint context shutdown thread1] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] lambda$stop$9 Stopping Synchrony...

[Andy Heinzer]

What version of Confluence is this?

Please try clearing the plugins cache by following steps in: How to clear confluence plugins cache.

If this does not help, then I'd like to see if you can zip the contents of this directories and provide us these logs for further investigation:

• <confluence_home>/logs/atlassian-confluence.log (and all the logs files here)
• <confluence_install>/logs/catalina.out (and anything recent in this directory)

[Deleted user]

Found the solution. It was caused by another program that was installed on the server. Uninstalled it, and confluence starts up now.

Thanks

[Pavol Chromik]

Hi Kevin,

could you please share which program you have installed?

thank you.

KR, Pavol