After restoring Confluence OnDemand to hosted, how to set up a system administrator user?

[darcfinn]

I have restored my Confluence OnDemand backup onto a hosted Confluence 5.3.1 system. I followed the recommendations given by Atlassian (from OnDemand Admin console - Backup Manager - Going to a Self-Hosted Instance). Thereafter I followed the recommendations in "Restoring a site" (https://confluence.atlassian.com/display/DOC/Restoring+a+Site).

The restore went smoothly. After logging in again I could see all the content was come in, but links were not working due to the base url was set to localhost:8080 by the restore. I needed to change to base url to the correct server address and port. However, to do this you need to be a system administrator. On the OnDemand instances you are not allowed to set up your own system administrator, presumably for security reasons.

So - I'm in a deadlock here..!

My admin user is neither part of the confluence-administrator or the system-administrator role!

How can I make my admin user part of these groups, on a hosted solution?

[StevenA · Accepted solution]

Hi Dagfinn,

By log in Confluence using exsiting sysadmin account, you can also grant system administrator right to other users by reconfigring the global permissions.

Best Regards,

Steven

[darcfinn]

What I missed was the information about the default system admin user sysadmin / sysadmin. This is automatically added, it seems. By logging in with this user I was able to change the base url, of course. My bad.

[darcfinn]

Unfortunately, you don't get a sysadmin user with OnDemand. It is only available on the self-hosted version, because Atlassian don't want anyone to have access to advanced settings in the administration page that may harm or influence the stability of yours and other instances of Confluence OnDemand.

[trish edwards]

Hi Steven,

We have OnDemand and there *is* no sysadmin that we were given. How can I get one?

Thanks!

Trish

[darcfinn]

Unfortunately, you don't get a sysadmin user with OnDemand. It is only available on the self-hosted version, because Atlassian don't want anyone to have access to advanced settings in the administration page that may harm or influence the stability of yours and other instances of Confluence OnDemand.