After confluence migration to different server, I cannot get into confluence

Please help me!

We need your support desperately. Please help us.
I want explain in details.
1. I restored confluence home directory.
/var/atlassian/application-data/confluenceI restored mysql database like this:
2. I restored mysql dump:
mysqldump -u root -pF2k-b6N-Kn6-BeQ confluence < confluence.mysql.data
3. I restarted confluece
4. I tried to login confluece.
I typed in user name and password.
then

The following error(s) occurred:

  • Please re-enter your login details and type in the word below.
  • The following error(s) occurred:

    • Please re-enter your login details and type in the word below.
    • user name:
    • pssword
    • CAPTCHA image on the screen.
    • I typed CAPTCHA

After I typed enter key,
Screen asked me same input data such as user name, password and CAPTCHA all over again.
I provided again, same thing is happening.

please help us. we need your vender support desperately.
Thanks

2 answers

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Hi David,

You can contact support here:  https://support.atlassian.com/customer/servicedesk-portal?utm_source=landingpage

Regards,

Kay

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If you can't wait for support, read the log file (they're going to ask you for it anyway).  That will almost certainly tell you what is wrong with it all.

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