It's possible to activate the directory through database providing you're unable to access using any admin account in Confluence. Here's the documentation on how to retrieve the password: https://confluence.atlassian.com/display/DOC/Restoring+Passwords+To+Recover+Admin+User+Rights
As for making the internal directory active, check out the step 5 under "Put Internal Directory in First Position" section of the page which has the sql query to do so. Make sure you backup your database before any modification in database.
More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs