It's possible to activate the directory through database providing you're unable to access using any admin account in Confluence. Here's the documentation on how to retrieve the password: https://confluence.atlassian.com/display/DOC/Restoring+Passwords+To+Recover+Admin+User+Rights
As for making the internal directory active, check out the step 5 under "Put Internal Directory in First Position" section of the page which has the sql query to do so. Make sure you backup your database before any modification in database.
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