Access denied to Confluence Trial

I added a Confluence on-demand trial to my existing account, which includes Jira and Jira Agile. I am able to view Confluence from my On Demand Account, but not any other On Demand user accounts.

I created a test user, placed it in every group I belong to on my On Demand account, which still didn't resolve the problem. As the test user, I opened up the Global User Management page, where I encountered an error in the license usage section:

Jira: 7 Remaining
Confluence: Error communicating with Confluence: Unknown Content-Type: text/html

We would like to be able to grant existing JIRA users access to the Confluence application so that we can evaluate its fit within our business process. Is this possible with the trial?

Thanks.

3 answers

1 accepted

Workaround did not fix my problem. Submitted a support ticket. The global users feature was rolled back for my on-demand instance.

Hi Alex,

Strange thing that you are coming across the problem on bug: https://jira.atlassian.com/browse/UNIFIED-9that has already been deployed.

Please try the workaround to solve the situation.

Feel free to create an issue at support at support.atlassian.comif you still find trouble since we'll be able to take a closer look at your instance.

Cheers,
Mauro

Same issue here so maybe bug is not fixed. Have Jira on Demand, have been granted admin to Confluence but in users says (Confluence (Error communicating with Confluence: Unknown Content-Type: text/html), if try to access Confluence either get no page load or screen that says I do not have access.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Friday in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

287 views 11 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you