Access Confluence Knowledge Base from Service Desk Help Center shows empty window!?

I have a problem and no idea how to solve it. If I try to search for knowledge base articles from JIRA Service Desk I can find them, but if I want to open them I only get a white popup window without any content.

What could be the reason for that?


1 answer

This widget could not be displayed.

Found myself a first hint to the solution:

JIRA Service Desk =

Confluence Knowledge Base =


But I am still confused. Is it not possible to enable the full access to the Confluence knowledge base articles from Service Desk's Help Center in a secure way?

Obviously I need to change something on the server which increases vulnerability.

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