Access Confluence Knowledge Base from Service Desk Help Center shows empty window!?

I have a problem and no idea how to solve it. If I try to search for knowledge base articles from JIRA Service Desk I can find them, but if I want to open them I only get a white popup window without any content.

What could be the reason for that?

emptycontent.png

1 answer

Found myself a first hint to the solution: 

https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/X-Frame-Options

JIRA Service Desk = service.companyname.com

Confluence Knowledge Base = community.companyname.com

 

But I am still confused. Is it not possible to enable the full access to the Confluence knowledge base articles from Service Desk's Help Center in a secure way?

Obviously I need to change something on the server which increases vulnerability.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Monday in Confluence

Calling all marketing teams who use Confluence - we want to hear from you!

Hi Community! me again 🙂 If you’re a marketing team using Confluence, we want to hear your story! How did you start using Confluence? What are your use cases? What have been some of the benefits?...

152 views 3 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you