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AD synchronization taking too long.

Need help urgently. Atlassian support has not responded even after 2 days.

I am a new to confluence.

I have configured user integration with Active Directory and configured the 'Additional Group DN' under LDAP schema to limit search to a specific OU. Still it is going through the entire Active Directory and adding 1000s of users to the 'Unsynched from Directory user list. The synchronization has not stopped since it started a day ago and only one user shows up in the list that was used to test the AD connection.

There are only 60 users in the security group in the OU that should be included in the user list via additional group DN field. In AD we have over 150,000 user objects.

The configuration is similar to the old version currently running in production and that takes a few seconds to complete and only searches in the Group DN mentioned. What am I missing here?

New Server Version running 7.11 (old version is 6.2.0)

Directory configuration is as follows: (sensitive information masked with **)

Directory ID: ***
Name: ***
Active: true
Created date: Wed Mar 17 22:02:38 MDT 2021
Updated date: Thu Mar 18 11:50:44 MDT 2021
Implementation class:
Encryption type: sha
Attributes: 1616088959393
configuration.change.timestamp: 1616089844030 true
crowd.sync.incremental.enabled: true
directory.cache.synchronise.interval: 3600
ldap.basedn: DC=***,DC=***,DC=com
ldap.connection.timeout: 10000 objectGUID
ldap.filter.expiredUsers: true description OU=****,OU=***,OU=EnterpriseObjects (&(objectCategory=Group)(!(isCriticalSystemObject=TRUE))) cn group member
ldap.local.groups: false
ldap.nestedgroups.disabled: true
ldap.pagedresults: true
ldap.pagedresults.size: 100000
ldap.password: ********
ldap.pool.timeout: 0
ldap.propogate.changes: false 120000
ldap.referral: true
ldap.relaxed.dn.standardisation: true
ldap.roles.disabled: true 60000 false
ldap.url: ldap://******.****.***.com:389
ldap.user.displayname: displayName mail
ldap.user.encryption: sha
ldap.user.filter: (&(objectCategory=Person)(sAMAccountName=*))
ldap.user.firstname: givenName memberOf
ldap.user.lastname: sn
ldap.user.objectclass: user
ldap.user.password: unicodePwd
ldap.user.username: sAMAccountName
ldap.user.username.rdn: cn
ldap.userdn: *****@*****.com
ldap.usermembership.use: false
ldap.usermembership.use.for.groups: false
localUserStatusEnabled: false


Thank you



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