403 - Forbidden Error

We running 4 confluence server in clustering (data centre). users were not able to access the application and they have got 403 forbidden error. somehow the issue is resolved by restarting the services. 

 

error in at.log: datetime=2017-09-27 13:27:56,824 priority=ERROR thread=http-nio-8090-exec-910 category=rest.api.model.ExceptionConverter method=convertServiceException message=No status code found for exception, converting to internal server error : 

 

in cat.log: 27-Sep-2017 01:26:13.109 WARNING [ContainerBackgroundProcessor[StandardEngine[Standalone]]] org.apache.catalina.valves.StuckThreadDetectionValve.notifyStuckThreadDetected Thread "http-nio-8090-exec-841" 

 

anyone please assist me to identify the root cause? 

we are using confluence 5.10.8 server

 

1 answer

0 votes
Ann Worley Atlassian Team Sep 27, 2017

To find a root cause we will need to examine logs and other materials, so I opened a support ticket on your behalf. You should get an email from our portal shortly.

When your ticket is resolved, I will circle back to let the Community know what the issue turned out to be. 

thanks for your response Ann. I have raised a ticket, number CSP-214021

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Dec 18, 2018 in Confluence Cloud

Happy holidays from our team to yours!

Hi Community!  2018 was filled with changes for our team, both big and small, and we've taken a lot of time to both celebrate our wins and recognize areas of improvement. One thing that we're a...

465 views 3 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you