It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

403 - Forbidden Error

We running 4 confluence server in clustering (data centre). users were not able to access the application and they have got 403 forbidden error. somehow the issue is resolved by restarting the services. 


error in at.log: datetime=2017-09-27 13:27:56,824 priority=ERROR thread=http-nio-8090-exec-910 category=rest.api.model.ExceptionConverter method=convertServiceException message=No status code found for exception, converting to internal server error : 


in cat.log: 27-Sep-2017 01:26:13.109 WARNING [ContainerBackgroundProcessor[StandardEngine[Standalone]]] org.apache.catalina.valves.StuckThreadDetectionValve.notifyStuckThreadDetected Thread "http-nio-8090-exec-841" 


anyone please assist me to identify the root cause? 

we are using confluence 5.10.8 server


1 answer

0 votes
Ann Worley Atlassian Team Sep 27, 2017

To find a root cause we will need to examine logs and other materials, so I opened a support ticket on your behalf. You should get an email from our portal shortly.

When your ticket is resolved, I will circle back to let the Community know what the issue turned out to be. 

thanks for your response Ann. I have raised a ticket, number CSP-214021

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Confluence

6 Awesome Ways to Apply Trello, JIRA and Confluence to your Project

I attended  Atlassian Summit 2019  and learned a lot from the presenters, attendees and knowledgeable Atlassian product managers. The presentations I attended focused on applying Agile, pla...

1,138 views 7 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you