On the Atlassian Marketplace, there are several 2FA plugins available that support 2FA for Jira and confluence for the Server version.
Here is one of the Atlassian Top Vendor plugins that support 2FA for Jira using Google Authentication.
The plugin also provides the Security Question as a Backup method or as an emergency method. So, if the user doesn't have access to his phone, he can use it to get access to Jira.
Also, it would be better if you can raise a support ticket to the vendor for faster resolution.
you can raise a ticket from the link given below.
Hi @Pinky_Hui ,
Please follow link setup guide to enable 2fa for jira and use Authy app instead of google authenticator. As in setup guide it's mentioned google authenticator.
Setup guide link : https://plugins.miniorange.com/two-factor-authentication-2fa-for-jira
Please raise ticket to us for further help https://miniorange.atlassian.net/servicedesk/customer/portal/2
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