Who has recently relaunched Confluence and what was your experience?

[Nick Gamble]

Hi everyone,

My company wants to relaunch Confluence, which has been used for a while as a wiki.  They are looking for improved design, more engaging pages, better search, toss out old content, review pages, re-organize labels, categories, etc.

We currently have close to a hundred Spaces and tons of content.  Has anyone here been through a project of this size?  What were your learnings?

I feel like we're underestimating how much time and effort is involved and am curious what your experiences were.  What was your Confluence like before and what is it like post relaunch?  Which departments helped, how much money did you spend (if you can share) and did you have help from a third party?

Thanks in advance for your input!

[James Dellow]

Yes, it is very easy to underestimate the level of effort required!

There is a well established body of knowledge of how to complete intranet / website content relaunches, which will apply equally to Confluence but with some tweaks to the standard CMS approach bearing in mind we are dealing with a wiki.

The first step is normally to complete a content audit or inventory.

How you approach this and what help is required will depend on your circumstances, but it sounds like you have a lot of content to review. Even if you delegate to space owners, there is still a mini-project involved with running that process. For Confluence, you probably want to have people familiar with the content reviewing it rather than outsourcing.

This process will enable you to plan later steps, including the effort and resources required.

Also:

• Are you doing any user research about the future state should look like?
• What will you future state space and information architecture be?
• What's you plan for making the new wiki sustainable, so that you don't have to go through this process again in a few years time?