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Upgraded Confluence 6.11.0 to 6.15.7 and now no user can logon. :(

Can someone please help us! I cannot find anything on this issue. :( Our confluence upgraded successfully it looks like but we can't log in no matter what possible logins we can think of.

1 comment

Can you please explain how was upgrade done? 
Also, please share the error logs from `atlassian-confluence.log` to better understand the problem.

@Milan Chheda _INFOSYSTA_

A snippet of our logs cuz it won't let me post the entire log here. It freezes up.

 

2019-08-06 07:14:14,224 WARN [Caesium-1-4] [impl.schedule.caesium.JobRunnerWrapper] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message='LaaS performance logging is turned off']
2019-08-06 07:19:14,231 WARN [Caesium-1-4] [impl.schedule.caesium.JobRunnerWrapper] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message='LaaS performance logging is turned off']
2019-08-06 07:24:14,236 WARN [Caesium-1-2] [impl.schedule.caesium.JobRunnerWrapper] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message='LaaS performance logging is turned off']
2019-08-06 07:29:14,247 WARN [Caesium-1-3] [impl.schedule.caesium.JobRunnerWrapper] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message='LaaS performance logging is turned off']
2019-08-06 07:30:54,557 ERROR [https-jsse-nio-7443-exec-19] [crowd.manager.application.ApplicationServiceGeneric] authenticateUser Directory 'Active Directory server' is not functional during authentication of 'stoyota'. Skipped.
-- referer: https://confluence.nsshawaii.com:7443/login.action?os_destination=%2Fpages%2Fviewpage.action%3FspaceKey%3DNSS%26title%3DNSS&permissionViolation=true | url: /dologin.action | traceId: 1fa7a47d35290978
2019-08-06 07:30:54,807 WARN [https-jsse-nio-7443-exec-19] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
->[com.atlassian.confluence.user.DefaultUserAccessor.authenticate]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #315848718)
-- referer: https://confluence.nsshawaii.com:7443/login.action?os_destination=%2Fpages%2Fviewpage.action%3FspaceKey%3DNSS%26title%3DNSS&permissionViolation=true | url: /dologin.action | traceId: 1fa7a47d35290978
2019-08-06 07:30:54,869 WARN [https-jsse-nio-7443-exec-19] [atlassian.confluence.user.ConfluenceAuthenticator] authenticate OperationFailedException caught while authenticating user <stoyota>.
-- referer: https://confluence.nsshawaii.com:7443/login.action?os_destination=%2Fpages%2Fviewpage.action%3FspaceKey%3DNSS%26title%3DNSS&permissionViolation=true | url: /dologin.action | traceId: 1fa7a47d35290978
com.atlassian.crowd.exception.runtime.OperationFailedException
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:676)
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:76)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:333)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)
at com.atlassian.spring.interceptors.SpringProfilingInterceptor.invoke(SpringProfilingInterceptor.java:16)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:99)
at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:282)
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:96)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:213)
at com.sun.proxy.$Proxy89.authenticate(Unknown Source)
at com.atlassian.crowd.embedded.atlassianuser.EmbeddedCrowdAuthenticator.authenticate(EmbeddedCrowdAuthenticator.java:31)
at bucket.user.DefaultUserAccessor.authenticate(DefaultUserAccessor.java:522)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:333)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)
at com.atlassian.spring.interceptors.SpringProfilingInterceptor.invoke(SpringProfilingInterceptor.java:16)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:99)
at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:282)
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:96)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:213)
at com.sun.proxy.$Proxy107.authenticate(Unknown Source)
at com.atlassian.confluence.user.ConfluenceAuthenticator.authenticate(ConfluenceAuthenticator.java:68)
at com.atlassian.seraph.auth.DefaultAuthenticator.login(DefaultAuthenticator.java:90)

@Milan Chheda _INFOSYSTA_to upgrade we just followed the following guide https://confluence.atlassian.com/doc/upgrading-confluence-4578.html

 

And copied + pasted whatever we saw appropriate from our old server.xml to the newly created server.xml file.

@Milan Chheda _INFOSYSTA_how can we reconnect our Active Directory logins for our Confluence?

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