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Unable to edit any Confluence page all of a sudden - "Something went wrong after loading the editor.

Prem Mariappan May 1, 2017

Is anyone else experiencing this issue upon opening a page to edit?

 

Screen Shot 2017-05-02 at 3.42.17 PM.png

The editor appears to open up and then this notification pops up on the top right: "Something went wrong after loading the editor. Copy your unsaved changes and refresh the page to keep editing."

However I'm unable to edit and save any of the pages.  I've tried multiple browsers.  Also tried logging out and logging back in again.

32 answers

4 votes
Davin Hoekstra February 5, 2019

This is a known bug to Atlassian. Watch:

 

https://jira.atlassian.com/browse/CONFCLOUD-65514

2 votes
Joris Limousin January 30, 2019

Facing the same issue, any solution for this? We've not been provided with any answer even though this issue has been here for 2 years...

1 vote
Juan Stoppa December 29, 2021

I started getting this issue after converting a page to the new editor, I couldn't make new changes and I would get the error described in the question. 

Everything started working again once I rolled it back to the previous version before converting to the new editor

1 vote
rethabile_morena July 27, 2021
1 vote
David Morgan April 29, 2020

I am experiencing this issue today. The error is "Something went wrong after loading the editor. Copy your unsaved changes and refresh the page to keep editing."

I've tried multiple pages and it is occurring on all. Atlassian, please provide some feedback on this issue.

1 vote
Gordon Reid November 20, 2019

Billion dollar company... still not working on cloud. It's November..

1 vote
John Lammers September 11, 2019

This bug is still occurring for the cloud hosted Confluence.  (I've seen it twice this week so far).

Seriously, who closes a ticket when the bug is still occurring?!?

--John

1 vote
Shane Jorgenson February 27, 2019

Same - can't update Confluence pages today.

1 vote
Deleted user December 4, 2017

I recently faced this issue while editing a draft page that someone else has already saved in the meantime.

1 vote
Prem Mariappan May 1, 2017

I'm using JIRA / Confluence - Cloud....

When I was experiencing that problem in Confluence, I wasn't even able to save this post!  But about 30 mins ago, everything seems to be working again. 

Must have been some shortlived temporary issue.  

Thankfully everything is back up and running again.

0 votes
Niels F. October 12, 2021

Here on Jira Server we also experience the problem.

0 votes
Franko Ivasic May 10, 2021

Same error  on version 7.4.7.

Restart of Confluence helped, but can't really trace some connected error in logs .

0 votes
James henry April 25, 2021

We're getting a similar blunder on the upper right "Something turned out badly subsequent to stacking the supervisor. Duplicate your unsaved changes and revive the page to keep altering." and at the lower part of the page close to Publish is says "Can't Save Changes" and when you drift over the ! you get a popup message "Can't arrive at the worker. Check your web association and we'll continue to attempt to interface you."

0 votes
jwan_sulyman January 8, 2021

We face the same issue in the orga.

0 votes
Marian Vidra June 30, 2020

I've got the same problem.

0 votes
Aaron Terry June 1, 2020

I've been seeing this issue when accessing Confluence cloud (not the hosted version, that's fine) from my corporate network, but it works from for users from home.  Are additional ports or security settings needed in the firewall?

0 votes
Jason North November 12, 2019

Agreed.  I'm having this issue now.  Terrible experience as a new user to Confluence.  I was excited to get our team on this software... but I can't even create/save a page?!

Can't save changes

Can't reach the server. Check your internet connection, and we'll keep trying to reconnect you.

0 votes
Aleks September 11, 2019

A very annoying bug indeed, I have it too every day for few weeks now. The ticket is closed, but there is only a workaround available, which is not optimal.

0 votes
Fudge February 26, 2019

I've been experiencing this issue for a number of hours today, but so far only on a specific page.

0 votes
Benji February 21, 2019

We are now facing this issue also frequently the last days. Today not have been able to use the editor.

0 votes
John Lammers February 5, 2019

We're getting this too.  It started just a few days ago.  We are NOT using a reverse proxy.

Please help, it's very annoying.

--John

0 votes
Davin Hoekstra February 4, 2019

This occurs in Safari 11.1.2 and Chrome Version 71.0.3578.98 (Official Build) (64-bit)

0 votes
Davin Hoekstra February 4, 2019

We're getting the same error on the top right "Something went wrong after loading the editor. Copy your unsaved changes and refresh the page to keep editing." and at the bottom of the page next to Publish is says "Can't Save Changes" and when you hover over the ! you get a popup message "Can't reach the server. Check your internet connection and we'll keep trying to connect you."

0 votes
Lydia Peavey January 30, 2019

ditto, just started in the past couple hours on cloud.

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