KCS has so many benefits for a service based organization. Is there any plan to provide tools within JSD to implement simplified version of KCS?
For those who are new to KCS, you can find more information about KCS here:
Other providers such as Salesforce (Service Console) do provide ability to implement KCS using Salesforce. So this thread is to find out if JSD has any plans to do that. How customers of JSD have approached this? I saw a post from Atlassian about an article regarding KCS. But I am specifically referring to implementing KCS processes using JSD.
Thanks in advance!!
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