Recently I have been thinking about my company's collaboration environment, and how much it has grown in the past few years. The place I work currently has 5000+ employees. In 2 years, Confluence has been well received due to well created templates, in house training videos, and fast support. We also rolled out JIRA Core at the same time as Confluence.
[Background] We installed Confluence for our project services team, but it quickly consumed IT users. We have had organic growth of Confluence though-out business units who were sorely needing a "home base" / collaboration solution outside of email.
Why? This comes down to my topic's question.
I am staying a-float at the moment with the current amount of users (1200+) but when we open this up to the rest of the company, I want to make sure we have the proper staffing for support and training.
Our company's collaboration team consists of a primary administrator (me) who handles templates/testing/upgrades/training/etc and a backup who helps manage level 1 tickets.
How big is your collaboration team and what is your breakout of responsibilities?
Have a great day!
It’s been great to hear from fellow users over the last few weeks about the best tips and fun moments you’ve had working on Confluence since the transition to working remote. I’d love to keep the c...
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