Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Your Subscription is about to be be cancelled. Edited

Hello Atlassian Support,
We received an email this morning saying that our subscription is about to be cancelled. It says that the Confluence Cloud site is due for cancellation in 2 days from now, and to contact support if we want to keep using our site.
We have tried every way of getting in contact with Atlassian for the past 8 hours, with no luck. We have emailed every address we have access to and left multiple phone messages without any response.
I am the site owner and am able to see the subscription, but we are unable to make payments, request a renewal, or update our payment details. Please let us know how to proceed, because we really do not want our data to be deleted! Our entire team uses Confluence on a daily basis.
Our SEN is . I am reachable at or via email at
Thanks in advance!
Ryno Lourens

1 answer

Hi @Ryno Lourens ,

Welcome to the Community. 

You are here in a public forum, so I removed your personal data SEN, Phone number and email. 

We are all only users like you, so we can not help you directly. 

But you can reach out to the Atlassian support here

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence Cloud

Confluence Bingo Round 3!

That’s right! Grandma’s back at it again, and this time she’s brought all her friends. In honor of Team '21, this Bingo round is dedicated to all things team-related, and the prizes are no exception....

3,137 views 31 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you