Get product advice from experts

Ask a question →

Join a community group

Find a group →

Advance your career with learning paths

Take a free class →

Earn badges and rewards

Connect and share ideas at events

See the calendar →

Community
Products
Confluence
Questions
Unable to @ mention users when editing a page or commenting

Unable to @ mention users when editing a page or commenting

I used be able to @ mentions users within our org but now i unable to do it. I can @ mention teams/groups but not users.

I tried incognito and other browser and still unsuccessful.

Thanks

1 answer

0 votes

Hello Jerome,

can you confirm that you have the Browse users permission?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi @edwin vasquez

Yes, I can confirm that we have the Browse Users permission. If everyone in the org can @ mention except me. Is there a permission somewhere in Browse user that can exclude other users?

Thank you,

Jerome

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

This is also for Confluence cloud and not jira. hope that helps

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Have you tried rebuilding the index for Confluence?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Hi @edwin vasquez

I don't think rebuilding the index for confluence will do anything since only one person is having this issue. She was able to @ mention back then and it just stopped for some reason. Any other suggestion?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

Suggest an answer

Log in or Sign up to answer

Was this helpful?

Thanks!

TAGS