Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Unable to @ mention users when editing a page or commenting

I used be able to @ mentions users within our org but now i unable to do it. I can @ mention teams/groups but not users. 

I tried incognito and other browser and still unsuccessful. 


1 answer

0 votes
edwin vasquez Community Leader Dec 18, 2019

Hello Jerome,

can you confirm that you have the Browse users permission?



Hi @edwin vasquez 

Yes, I can confirm that we have the Browse Users permission. If everyone in the org can @ mention except me. Is there a permission somewhere in Browse user that can exclude other users? 

Thank you,


This is also for Confluence cloud and not jira. hope that helps

edwin vasquez Community Leader Dec 19, 2019

Have you tried rebuilding the index for Confluence?

Hi @edwin vasquez 

I don't think rebuilding the index for confluence will do anything since only one person is having this issue. She was able to @ mention back then and it just stopped for some reason. Any other suggestion? 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Online AMA this week: Your project management questions answered by Jira Design Lead James Rotanson

We know that great teams require amazing project management chops. It's no surprise that great teams who use Jira have strong project managers, effective workflows, and secrets that bring planning ...

179 views 1 6
Read article

Atlassian Community Events