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Unable to @ mention users when editing a page or commenting

I used be able to @ mentions users within our org but now i unable to do it. I can @ mention teams/groups but not users. 

I tried incognito and other browser and still unsuccessful. 

Thanks 

1 answer

0 votes
edwin vasquez Community Leader Dec 18, 2019

Hello Jerome,

can you confirm that you have the Browse users permission?

 

294AB64D-54E4-4634-B5C6-B45BBE4F81FD.png

Hi @edwin vasquez 

Yes, I can confirm that we have the Browse Users permission. If everyone in the org can @ mention except me. Is there a permission somewhere in Browse user that can exclude other users? 

Thank you,

Jerome

This is also for Confluence cloud and not jira. hope that helps

edwin vasquez Community Leader Dec 19, 2019

Have you tried rebuilding the index for Confluence?

Hi @edwin vasquez 

I don't think rebuilding the index for confluence will do anything since only one person is having this issue. She was able to @ mention back then and it just stopped for some reason. Any other suggestion? 

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