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Unable to @ mention users when editing a page or commenting

I used be able to @ mentions users within our org but now i unable to do it. I can @ mention teams/groups but not users. 

I tried incognito and other browser and still unsuccessful. 

Thanks 

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edwin vasquez
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Dec 18, 2019

Hello Jerome,

can you confirm that you have the Browse users permission?

 

294AB64D-54E4-4634-B5C6-B45BBE4F81FD.png

Hi @edwin vasquez 

Yes, I can confirm that we have the Browse Users permission. If everyone in the org can @ mention except me. Is there a permission somewhere in Browse user that can exclude other users? 

Thank you,

Jerome

This is also for Confluence cloud and not jira. hope that helps

edwin vasquez
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Dec 19, 2019

Have you tried rebuilding the index for Confluence?

Hi @edwin vasquez 

I don't think rebuilding the index for confluence will do anything since only one person is having this issue. She was able to @ mention back then and it just stopped for some reason. Any other suggestion? 

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