Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to @ a person in Confluence cloud Edited

It appears I have lost the ability to @ Mention in Confluence. I have JIRA Admin rights and so have all the permissions required. However no one can Mention me on a confluence space and I cannot mention anyone else.

Interestingly I can mention teams but not individuals. 

Everything works as normal in JIRA it is only confluence where I have this issue.

The only thing I can think of was I signed into Confluence on another browser and shortly after that I noticed the mention issue. I don't think it is a browser issue as cookies/data and all that cleared and still no difference. Been a month now.

Does anyone have any ideas why this has happened and more importantly, how do I fix it?

1 answer

@Warran Mavrodaris I had a similar situation back in October 2019. I submitted it as an issue Atlassian's Support page, and it was fixed in two days. Their support, as usual, was terrific.

Their support explained that this was probably related to a known issue - https://jira.atlassian.com/browse/ID-7089

They implemented a workaround that addressed the problem, and I haven't encountered it since.

Feel free to reach out if you have any questions of me, but I'd go to Support, because I think they'll be able to help you.

Dan

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence Cloud

Share your Confluence Cloud experience for a chance to win $500!

Take our 5-minute survey to win a $500 Visa gift card! Are you currently using Confluence Cloud? We want to hear from you! Fill out this quick survey about your Confluence Cloud experience so we ...

254 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you