It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Failed to Change Profile Photo

Tim Zyk I'm New Here Feb 10, 2020

I'm getting my Confluence Cloud space set up for my company and I can't upload a profile picture. It says "Failed to Change Profile Photo" no matter the image I chose. I'm uploading a JPG.

Any help why this is erroring out??



1 answer

@Tim Zykhave you tried more than one browser? What is the file size?

Tim Zyk I'm New Here Feb 12, 2020

I tested it on my non-work PC and it uploads fine (small pic, tried multiple browsers). It must be a firewall/Corp. Security issue. Is this common and is there a way I can fix?? I worry our Corp. Security team won't help.

Yeah it sounds like an internal issue. Did you get it to work or still having problems?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence Cloud

Convert your old pages to the new editor

Hey Community 👋, Following the recent release of the new editor, we will be releasing the ability for users to convert existing pages from the legacy editor to the new editor. We’ve been resp...

7,617 views 47 31
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you