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Failed to Change Profile Photo

Tim Zyk
Tim Zyk Feb 10, 2020

I'm getting my Confluence Cloud space set up for my company and I can't upload a profile picture. It says "Failed to Change Profile Photo" no matter the image I chose. I'm uploading a JPG.

Any help why this is erroring out??

Thanks,

Tim

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Vincent Mann
Vincent Mann Feb 12, 2020

@Tim Zykhave you tried more than one browser? What is the file size?

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Tim Zyk
Tim Zyk Feb 12, 2020

I tested it on my non-work PC and it uploads fine (small pic, tried multiple browsers). It must be a firewall/Corp. Security issue. Is this common and is there a way I can fix?? I worry our Corp. Security team won't help.

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Vincent Mann
Vincent Mann Mar 13, 2020

Yeah it sounds like an internal issue. Did you get it to work or still having problems?

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