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Cannot start Confluence Cloud trial

Hi there,

we're using until now Confluence Server. We already setup (some months ago) a license for Jira Service Management with a subdomain like "".

I now want to go for the free "up to 12months" Confluence Cloud trial. So I open and select out Confluence Server license, proceed with the activation progress, answer the next form with my company-email address, and continue with the pre-filled website name "" (the same as our Jira Service Management runs with. In the next step I tell that all "" users should be invited ... and the the robot begins to do it's work .... and finally fails with ("an error happened"): 

Screenshot 2022-02-08 140238.png

Tried it several times, tried it also after a few days again. No luck. Still fails. Chrome Dev Tools tell me, that there is an HTTP409:

Resource returned unexpected HTTP response code: 409


Any ideas? Who do I contact now? How can I solve this?

1 answer

1 accepted

0 votes
Answer accepted
Vishwas Rising Star Feb 08, 2022

Hey @Alexander Christian 

Welcome to Atlassian Community !

I guess you have confluence server maintenance license active, in that case Atlassian Support Team would be the place to contact, provide them all these details




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