I created a space to test Confluence out, afterwards I changed my username and since then, I lost administrator rights to that space. I am the organization admin and thus should be able to delete it, but I can't. I checked under the space settings which groups or user were listed under "administrators" and it lists the following: "Confluence Analytics (System), Former user, Chat Notifications".
Now, I don't have a clue how the space should be deleted, can anyone help?
Thanks for reaching out for your space permissions with Cloud free. Cloud free does not have permissions at the space level, thus why you’re not able to add yourself back in. With Cloud free, all spaces are open to all of your active users within your site.
For deleting a space, you should be able to navigate to the Space through the following steps:
Further information on the Cloud free (including permissions) may be found at Permissions and restrictions in the Free plan.
I hope this proves helpful and you’re able to remove your space.
Thanks for confirming you’re not able to remove the space. We’re able to recreate the issue on our end for sites imported from a server product with permissions applied to said space. With this said, you’ll need to access your admin portal and add your account to the confluence-administrators group.
Please follow these steps:
I hope this proves helpful in deleting your space.
It seems that the "confluence-administrators" group isn't present for some reason as you can see in the screenshots below...
My account is part of the "site-admins" group and I am still not able to delete the Space. Same result as my screenshot in my previous post.
Thanks for including screenshots and further information around your groups. Since your account is a site-admin you’ll be able to manage the site and users/groups. With this said, could you please check to ensure your account (or your admin account) is added to the Administrators group?
This should allow you to be an admin again within the Confluence application and allow you to delete the space in question.
Like you've asked, I added the same account to the "administrators" group, but I'm still not able to delete this particular space. As you can confirm on the screenshots below, I am indeed added to the "administrators" group and got admin access to Confluence as specified by the group. I can delete another space of mine perfectly, but this particular one is still bugged it seems... I've no clue on what to do anymore.
If we’ve confirmed the users within the administrators' group and you’re still unable to remove the space then we’ll need to revoke any import permissions within the space to allow for this action. Here are the steps for this:
Open up a space to all users
After you switch to the Free plan, any permissions you’ve set on a space will remain in place. If needed, you can open up the space to all users. This will let anyone with access to your Confluence site view the space, add pages to it, and more.You won’t be able to undo this action. If you need to reset the space permissions, you’ll have to go back to one of our paid plans.
- Click the space’s name in the sidebar.
- Click Space settings > Permissions.
- In the Upgrade for space permissions box, click Grant all users permissions for this space.
- Click Grant permissions.
Source documentation: Permissions and restrictions in the Free plan
The above should remove any permission scheme which is preventing our confirmed users from being able to delete the space. If we’re still having issues past this then it will warrant the creation of a support case for further investigation.
Once again thanks for helping me out here. Sadly enough, the permissions tab on that particular space isn't available either as you can see on the screenshot below:
It is visible under the space settings of other spaces though (check screenshot below from another space), thus it seems that the above space is really bugged out.
We’ve confirmed on our end that this is part of a bug with the Cloud free. We’re working with the team to help find the root cause of the issue. Once we have a bug for the issue we’ll link it back here to help others reference the issue as well.
Sorry for the inconvenience this has and will cause and we thank you for your patience while we work through this issue.
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