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A long-running task can neither be stopped nor be deleted

Hi Community

I installed an App and it got stuck. Although described here a long-running tasks can neither be stopped nor be deleted over the REST API. Besides the described browser console I also tried postman. 

The options of the given endpoint are describing a DELETE method but it returns a "403 Forbidden"


<method id="clearOngoingTasks" name="DELETE">
<representation mediaType="*/*"/>

Any suggestions how I can stop those tasks?


1 answer

0 votes
Jack Brickey Community Leader Feb 21, 2022

That article is for server. In cloud I would refer you to Atlassian Support.

Hi @Jack Brickey

thank you for your reply. The way I read the article it clearly says that it is for cloud:


Besides that the given REST endpoint works for the cloud instance for GET. It is just that the described DELETE does not work. Usually the problem solves itself after about 1 hour. I don't think Atlassian's support can beat that. Nonetheless a way to solve it myself would be handy.


Jack Brickey Community Leader Feb 23, 2022

Yes I see. Interesting the breadcrumbs indicate Server version 7.16.

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