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A long-running task can neither be stopped nor be deleted

Hi Community

I installed an App and it got stuck. Although described here https://confluence.atlassian.com/confkb/how-to-remove-long-running-tasks-1014672667.html a long-running tasks can neither be stopped nor be deleted over the REST API. Besides the described browser console I also tried postman. 

The options of the given endpoint are describing a DELETE method but it returns a "403 Forbidden"

 

<method id="clearOngoingTasks" name="DELETE">
<response>
<representation mediaType="*/*"/>
</response>
</method>

Any suggestions how I can stop those tasks?

Thanks

1 answer

0 votes
Jack Brickey Community Leader Feb 21, 2022

That article is for server. In cloud I would refer you to Atlassian Support.

Hi @Jack Brickey

thank you for your reply. The way I read the article it clearly says that it is for cloud:

Screenshot_20220224_002301.jpg

Besides that the given REST endpoint works for the cloud instance for GET. It is just that the described DELETE does not work. Usually the problem solves itself after about 1 hour. I don't think Atlassian's support can beat that. Nonetheless a way to solve it myself would be handy.

Henry

Jack Brickey Community Leader Feb 23, 2022

Yes I see. Interesting the breadcrumbs indicate Server version 7.16.

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