Hi Community folks!
Claire here from the Confluence Marketing team at Atlassian. I’m here to ask for a favor ;) – our team is in the process of documenting best practices to help new (and existing) customers get their entire organization using Confluence successfully. To build this content, we’d love to hear how you’ve seen Confluence spread throughout your organization. Are there tactics you’ve found worked well for getting additional teams using and seeing the full potential of Confluence? If so, please share with us, and the rest of the community!
Below are some examples we’ve heard so far:
Sharing Confluence space examples – once a team has seen a really organized and well-designed space for a fellow team, they want their own!
Training – having formal training for employees is really important in getting them to use Confluence confidently.
Leadership buy-in – getting the leadership team to champion Confluence within the organization helps people understand the strategic benefits
What have you seen work well in getting more teams to adopt Confluence?
@Mirek thank you so much for your comments. I think you hit the nail on the head! Leaders need to be bought into Confluence for it to truly take-off. Also, I love the idea that HR should be the pioneers of Confluence because they control employee on-boarding and touch everyone in the company.
An email integration would also be pretty cool ;) I will pass this on. Thanks again!
I'm now using confluence for an Agile Team repository and drive my team and others to the space. We link our jira project and share several filters back and forth. We are using Confluence for our final documentation as well as , research results, historical meetings, Sprint reports and retrospectives. The included templates make this really easy. I'm exploring with the other templates and macros to see what other features we can use. When I need to share information, I send external users links to the areas of the space (so they may be introduced to it that way).
When I'm in meetings, I am in Confluence and display pages or information so others can see what Confluence is and what it can do.
I've seen other teams adopt some or part of this model, and new spaces are started to appear now(which is awesome!).
One ongoing challenge we have is this real-time collaboration. Our team and others in the department are still leaning towards google docs so that they can work on the same docs at the same time and don't want to lose that functionality. I've found a few add-ons that may make this easier, and will we evaluate this in our upcoming cloud migration.
Hi @Marianne Miller - just wanted to point out that collaborative editing is now a feature in Confluence. Here's the page on collaborative editing from v6.15 though it's good to also note the feature arrived long ago (v6.3 or earlier): https://confluence.atlassian.com/doc/collaborative-editing-858771779.html
Hope this is helpful information for you!
Thanks, @Marianne Miller
I love that you are using templates! Our cloud team is investing more in templates and the create template experience so look out for more.
Hi,
usage & adoption of Confluence has a lot to do with the experience & knowledge users have. We started with Confluence some 5 years ago & implemented it as the new social intranet for the company. As the collaboration concept of Confluence is something fundamental new for users only knowing email before, we got help from consultants specialized in transformation & rollout concepts for this subject. I suggest this to anyone doing a rollout on more than a team level.
Some points I want to mention:
I could go on for hours, but let's leave it like this for a starter...
Thank you for taking the time to share your insights with us, Jan-Peter. I'm a PM on Confluence Cloud team. Many of your points hit home with me.
I want to clarify one thing to make sure we fully understand this particular point:
"Have some "light tower" use cases where you reach a lot of consumers / readers" - How did you mean by "light tower use cases"? Could you give us a couple of examples?
HI Claire,
In general to get "people" to use a KMS, or any other productivity tool:
Hacks to help that along:
FWIW I have a collab tool orient briefing for non-nerds that's about beta right now.
Most of my posts hereabouts have been about adoption an d use. At the moment I'm flummoxed by how to embed links that'll go direct to comments, not the header article. So, try my comment under here, which points to some others. People also liked the stuff under this one.
... and now for whatever obscure reason it's no longer dropping me straight to the comment (vs. the header article) even when I go in via "recent..." in my profile. And the mini-menu for a posted comment has disappeared. (Firefox 60.6.3esr 64 bit on OpenSuSE Linux, LEAP 15.1 & KDE desktop.)
Hello @Claire Maynard
It's very nice to see how the marketing department mingles with their community to seek feedback. That's brilliant!
Is there any interesting advice or suggestion for a useful tactic that helps take the on-going communication between design and engineering to the next level? i would love to hear from you...
Best Regards,
Tony