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Account swap but Kudos progress didn't follow

Laura Holton Community Leader Oct 08, 2021

Hi @Monique vdB 👋 (me again!) This time I have a completely different problem for you and I hope you will be able to help...

Last night we swapped my Community account over to a new personal Community account which transferred all my data (articles, discussions, badges etc.) apart from my progress, challenges and points on the Kudos Beta 😢

I'm still showing on the board but it isn't reflected on my account is there a way we can move this over too?

Many thanks,

Laura

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Monique vdB Community Manager Oct 08, 2021

@Laura Holton we will look into this! thanks for letting me know. 

Monique vdB Community Manager Oct 08, 2021

@Laura Holton question for you - how did you do this account switching?

Laura Holton Community Leader Oct 08, 2021

Hi @Monique vdB, Erica did the swap for me which went smoothly just need to pop my photo back on my profile. The only thing that didn't carry over was the Kudos side of things I'm still on the leaderboard but it's not managed to attach itself to this account.

Thank you for looking into this 😊

Monique vdB Community Manager Oct 08, 2021

@Laura Holton we made some back end changes which should have fixed it. Do you mind logging out and back in again and let me know if anything explodes?

You can always email communitymanagers@atlassian.com if something really goes wrong.

Hi @Monique vdB we are all clear, no explosions, no sirens, nothing but more Kudos challenges to tackle 🥳 I really appreciate all your help in sorting this out!! 

I hope you're having a lovely weekend!

Like Monique vdB likes this

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