What does "Support Expires" mean?

otheng03 January 3, 2016

What does "Support Expires" mean? 

Is my license going to be expired after december 30th 2016?


image2016-1-4 10:15:54.png

(the information of my license)

2 answers

2 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 3, 2016

It's the date when your support expires.  You won't be able to get Atlassian to help you after that date (or upgrade to newer versions).  However, as you're on an open-source licence, it'll be renewed for free.

0 votes
Jim C_
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 4, 2016

About 60 days before the software maintenance expires, a "Renew Maintenance" link will appear on your above screenshot at my.atlassian.com. From there you'll be asked to verify your project still qualifies for the open source license, when you click "agree" a new perpetual license with 12 months of software maintenance will be generated.

Any questions, please contact us.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events