It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

What does "Support Expires" mean?

otheng03 Jan 03, 2016

What does "Support Expires" mean? 

Is my license going to be expired after december 30th 2016?


image2016-1-4 10:15:54.png

(the information of my license)

2 answers

2 votes
Nic Brough [Adaptavist] Community Leader Jan 03, 2016

It's the date when your support expires.  You won't be able to get Atlassian to help you after that date (or upgrade to newer versions).  However, as you're on an open-source licence, it'll be renewed for free.

0 votes
Jim Conaty Atlassian Team Jan 04, 2016

About 60 days before the software maintenance expires, a "Renew Maintenance" link will appear on your above screenshot at my.atlassian.com. From there you'll be asked to verify your project still qualifies for the open source license, when you click "agree" a new perpetual license with 12 months of software maintenance will be generated.

Any questions, please contact us.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Opsgenie

Handling Opsgenie Alerts

Hi everyone, welcome to the kb articles for Opsgenie FAQs. I'm one of the Technical Support Engineers for Opsgenie who will be providing weekly posts on FAQs from customers.   All alerts are ...

53 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you