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unable to fetch the fingerprints

Hello Team,

I'm trying to setup a pipeline, while trying to fetch the connection from the host it is showing me an error that " unable to fetch fingerprints, check host ssh connection and try again".

When I referred the community blog, it is mentioned to raise a ticket on this issue. Can you please help me resolving this.

1 answer

1 accepted

0 votes
Answer accepted
Scott Theus Community Leader Sep 05, 2018

Hi @Bhargav Tatineni,

You can raise a support ticket via this link:

The Atliassian support team is pretty responsive.

Good Luck!


Hi @Scott Theus,

Thanks for your valuable response.

Scott Theus Community Leader Sep 05, 2018

Happy to help! Could you please mark this as "accepted" so others can find it if they run into similar issues?


hi @Scott Theus have you able to solve this issue. I happen to encounter the same problem as well.

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