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unable to fetch the fingerprints

Hello Team,

I'm trying to setup a pipeline, while trying to fetch the connection from the host it is showing me an error that " unable to fetch fingerprints, check host ssh connection and try again".

When I referred the community blog, it is mentioned to raise a ticket on this issue. Can you please help me resolving this.

1 answer

1 accepted

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Answer accepted

Hi @Bhargav Tatineni,

You can raise a support ticket via this link:

The Atliassian support team is pretty responsive.

Good Luck!


Hi @Scott Theus,

Thanks for your valuable response.

Happy to help! Could you please mark this as "accepted" so others can find it if they run into similar issues?


hi @Scott Theus have you able to solve this issue. I happen to encounter the same problem as well.

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