I have the real answer now.
Make sure you go to the 'Teams' setting menu:
From here you should be able to see who is attached to a group / repo, you can simply remove them by selecting the (x) next to the user
In our case, there isn't a Team link at the top. In our company Workspace there are Members that no longer are associated with the company. When I clicked on Manage users from the Members page, the user/member in Members is not listed in any User group.
The Solution: Painstakingly go through all of your Bitbucket repositories until you find the offending member/user (Atlassassin nomenclature) and remove the user from the repository. Once removed, the member/user will no longer show on the Members page. This process is absurd.
This is what worked for me in the simplest terms...
Sign into Bitbucket
Click your profile pic at the bottom left corner
Click Bitbucket settings
Make sure that you select the drop down next to the big Settings heading at the top to match match your organization.
Click Users on Plan (under plans and billing on left side)
Finally, click the x next to the users you want to remove.
That's what worked for us, hope it helps others.
I have the same issue. Thanks for posting that clarifying screenshot :-) Would be great to be able to list the repos associated with the members who are not users on the plan. As it stands, I have literally dozens of repos and can not locate the one(s) that this fantom member belongs to :-(
I guess there are 3 things to do:
The problem here is that the process of manually checking each repository to see which one the person has been granted individual access to does not scale well when you have a large number of repositories.
By total fluke I did stumble upon the repository that this person had individual access to, and I removed that person's access. Now they no longer show up in my "members" section. YAY! FINALLY!
Dear Atlassian, please, at a minimum, provide a way to list all repositories to which individual users have been granted access. If you want to go all the way and really solve this, add a search feature that will list repositories to which a specific user has individual access.
That feature of list all repositories a user has access to actually exists (users on plan), and there's a bug in it, that's why we are all here. I definitely cannot go through my 80+ repos to find that person... at least, not in a reasonable amount of time... and we are not good customer enough to have access to the API to do that automagically.
and... their added security of adding by email renders it impossible for me to just re-add the user and hopefully the cache will show me repos with individual access the user has...
I can't find a Settings Permission page... so All i could do was Team -> click ManageTeam -> User Groups
and for each group look for the member and remove them.
not very satisfactory and now I can still see a "member" of my team who is not in any group, I need to kick him off the team how do I do that?
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