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"We couldn’t log you in" Error

TheChrisGlass
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 3, 2023

Despite trying in Chrome and Firefox without privacy protections and extensions, I'm getting the fabled error.

 

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.



I see the issue is likely related to a long dormant account and that looks to be changing soon enough for me, so if I could get help around that, I'd really appreciate it.

 

2 answers

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Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 6, 2023

G'day @TheChrisGlass and welcome to the community!

I believe your account was dormant, so I have re-activated it. Can you try to log in again and let me know if you still have any issues? 

Cheers,
Syahrul

TheChrisGlass
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 7, 2023

Got in! Thank you for your help!

Türker Ince December 1, 2023

@Syahrul Can you please reactivate my account also?

0 votes
Thao Vo
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 20, 2024

I faced this issue when I logged in on Chrome or Edge. The issue displays an error: 

"We couldn’t log you in
You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

Could you please help to solve this issue? 
Thanks,

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