"We couldn’t log you in" Error

[TheChrisGlass]

Despite trying in Chrome and Firefox without privacy protections and extensions, I'm getting the fabled error.

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

I see the issue is likely related to a long dormant account and that looks to be changing soon enough for me, so if I could get help around that, I'd really appreciate it.

[Syahrul · Accepted solution]

G'day @TheChrisGlass and welcome to the community!

I believe your account was dormant, so I have re-activated it. Can you try to log in again and let me know if you still have any issues? 

Cheers,
Syahrul

[TheChrisGlass]

Got in! Thank you for your help!

[Türker Ince]

@Syahrul Can you please reactivate my account also?

[Syahrul]

Hey @Türker Ince 

Can you please create a new thread?

Thanks!

[Thao Vo]

I faced this issue when I logged in on Chrome or Edge. The issue displays an error: 

"We couldn’t log you in
You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

Could you please help to solve this issue? 
Thanks,