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one of our team member is not able to get the email notifications for bit bucket

Hi,

Can anyone help identify the issue related to email notification please for a specific email id? My team mate is not getting bitbucket email notification after being invited multiple times.

Thanks

1 answer

1 accepted

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Answer accepted
Caroline R Atlassian Team Dec 06, 2021

Hi, @chandra mohanty! Welcome to the community! 

I checked the pending invitations sent in the workspace you have access to and confirmed that one of the users who hasn’t accepted the invitation yet had a block on the server that prevented emails from being sent to them, so I removed this email from the suppression list.

Just to give you some context around this issue, it can occur when the system tries to send an email to the user and the account does not exist yet, is not activated, or it rejects the email for some internal reason.

Could you please remove the invitation and send them a new one? You can do this by following the next steps:

In case you have invited them to a specific repository:

  • Access the workspace >  Go to the repo you have invited them to;

  • Access the Repository Settings > User and group access; 

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add the email again to send a new invitation. 

In case you have invited them to a group on this workspace:

  • Access the workspace > Settings;

  • Access User groups > Open the group you have invited them to

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add the email again to send a new invitation. 

In case they still don't receive the email, could you please check if there are any quarantined emails on the server? 

Please let me know how it goes and feel free to share any additional questions regarding this case. 

Kind regards,
Caroline

Thanks Caroline,

Thank you for your reply. Just following your instructions.  

Hi @Caroline R Thanks for your prompt response and help. The user is able to get email notifications after following your instructions.

Many Thanks

Chandra 

Caroline R Atlassian Team Dec 06, 2021

Hi, Chandra! 

Thanks for your confirmation, I'm glad to know they received the invitation. 

Kind regards,
Caroline

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