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one of my employee not getting verification email notification

one of my employee not getting verification email notification

How can i view the suppression list or can u please remove the suppression list if any?

 

1 answer

0 votes
Caroline R Atlassian Team Oct 25, 2021

Hi, @arun! Welcome to the community! 

I checked the workspaces you have access to and confirmed that there was one user who was invited 3 days ago and hasn’t accepted the invitation yet, so I believe this is the user you are referring to. Please let me know if that’s not the case. 

I performed an analysis on our logs and confirmed that this email was in a suppression list due to a hard bounce event with the following message:

Erro 550 No Such User Here

This error indicates that the email address does not exist in the domain. The domain is correct, but the information before the "@" in the email address may have been mistyped or the mailbox does not exist/has not been activated yet. 

In any case, I went ahead and removed the email from the suppression list.

Now, I suggest that you confirm with the user if the email is correct, remove the invitation and send them a new one. You can do this by following the next steps:

In case you have invited them to a specific repository:

  • Access the workspace >  Go to the repo you have invited them to;

  • Access the Repository Settings > User and group access; 

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add the email again to send a new invitation. 

In case you have invited them to a group on this workspace:

  • Access the workspace > Settings;

  • Access User groups > Open the group you have invited them to

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add the email again to send a new invitation. 

Please let me know how it goes and feel free to share any additional questions or concerns regarding this case.

Kind regards,
Caroline

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