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not receiving email to finish enabling two-step verification.

신장운 February 20, 2023

I reinstalled the two-step verification app. Now trying to enable it. but not receiving email to finish enabling two-step verification.

1 answer

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Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 21, 2023

Hey @신장운 ,

Welcome to Atlassian Community! 

I found that your e-mail was on our suppression list. This usually happens when our servers attempt to send the e-mail message, but the recipient server is not able to correctly deliver it, so we add the e-mail address to a suppression list. 

I went ahead and removed the e-mail from the suppression list. You can try enabling 2FA again and the email should be correctly delivered now.

Let me know in case you have any questions.

Thank you, @신장운 !

Patrik S

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