i'm not receiving any recovery link to my email

[Tommy Dwi Putranto]

Hello,

I'm trying to access my account with this email and i'm not receiving any recovery link emails from Atlassian.

Can anyone from the support team check if that email got "blocked" in your system ?

Thanks in advance.

[Caroline R · Accepted solution]

Hi, @Tommy Dwi Putranto, thank you for reaching out to Atlassian Community.

I confirmed that you are not blocked on our server. So, could you please confirm what recovery email you are referring to? Is it a password reset or 2FA recovery email?

Please feel free to share any additional information regarding this case.

Kind regards,
Caroline

[edwin vasquez]

Hello @Tommy Dwi Putranto 

Have you checked that its not caught in a spam filter or accidentally deleted by a rule?

[Tommy Dwi Putranto]

nothing is in spam and any rule is free. @edwin vasquez