Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,463,081
Community Members
 
Community Events
176
Community Groups

i am unable to receive recovery email

nawaz butt
nawaz butt Jan 02, 2022

i am unable to receive password recovery emails. kindly help me.

Answer
Watch
Like Be the first to like this
101 views

2 answers

0 votes
Caroline R
Caroline R Atlassian Team Jan 03, 2022

Hi, @nawaz butt! 

Thank you for reaching out to Atlassian Community!

I would like to confirm if you were able to reset your password. In case you were not, could you please confirm if this issue occurred with the account linked to the email you used to post this question? 

Looking forward to hearing from you. 

Kind regards,
Caroline

Reply
0 votes
Zulfiqar Bin Zafar
Zulfiqar Bin Zafar Rising Star Jan 02, 2022

Hello @nawaz butt ,

Please check that you are entering the correct email that you used at the time of registration.

Thanks & Regards,

Zulfiqar Bin Zafar

View More Comments
nawaz butt
nawaz butt Jan 02, 2022

yes i am entering the correct email adress.

Like
Zulfiqar Bin Zafar
Zulfiqar Bin Zafar Rising Star Jan 02, 2022

Please try the following steps:

  1. Open an incognito window in your browser and navigate to https://id.atlassian.com/login 
  2. Try to login using your e-mail account and the password you normally use to access your e-mail.
  3. If that does not work, ask your admins of your e-mail domain to check if the Atlassian Cloud domains and IP ranges are whitelisted in your E-mail server and Firewall:
    Atlassian cloud IP ranges and domains 
  4. Then, click in the option "can't login?" at the https://id.atlassian.com/login to trigger the password reset again.
  5. Check if the reset password notification is not flagged as SPAM in your mailbox
Like
Like
Reply

Suggest an answer

Log in or Sign up to answer
Bitbucket
Bitbucket
TAGS

Atlassian Community Events

See all events